Privacy Policy

Our Commitment to Your Privacy

At King of Prussia Flower Shop, we respect your privacy and are committed to protecting the personal information you provide when visiting our website, placing a flower order, requesting delivery, or contacting us directly.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your information.

Information We Collect

When you place an order, create an account, submit a form, or contact King of Prussia Flower Shop, we may collect information needed to process your request, including:

• Your name
• Email address
• Phone number
• Billing address
• Delivery address
• Recipient name and delivery details
• Card message or gift message
• Order details, including selected flowers, delivery date, occasion, and special instructions
  We may also collect general website usage information, such as pages visited, browser type, device type, referring pages, and general browsing behavior. This information helps us understand how customers use our website and improve the shopping experience.

How We Use Your Information

We use the information we collect to:

• Process and fulfill flower orders
• Deliver flowers to the correct recipient and location
• Contact you about your order, delivery, payment, or customer service request
• Respond to questions submitted by phone, text, email, or website form
• Improve our website, product selection, and customer experience
• Send promotional emails or offers only when you have chosen to receive them
• Maintain order records for customer service, accounting, and business purposes
  You may opt out of marketing emails at any time by using the unsubscribe link in the email or by contacting us directly.

Flower Delivery Information

To complete a flower delivery, we may use the recipient’s name, address, phone number, delivery instructions, and any other details needed to complete the order.
Please avoid including sensitive personal information in card messages, delivery notes, or special instructions unless it is necessary for the order.

Cookies and Website Tracking

Our website may use cookies and similar technologies to improve functionality and make the shopping experience easier. Cookies may help us:

• Recognize returning customers
• Save preferences
• Support checkout functionality
• Understand website performance
• Improve product pages and navigation
  Cookies do not usually identify you by name on their own. You can disable cookies through your browser settings, but some parts of the website may not work properly without them.

Payment Information

Payment information is used only to process your order. Payment transactions are handled through secure checkout and payment processing systems.
King of Prussia Flower Shop does not use payment information for marketing purposes.

Information Sharing

We do not sell your personal information.
We do not provide your personal information to third parties for their independent marketing purposes.
We may share limited information only when necessary to:

• Complete a flower delivery
• Process payments
• Operate our website and ordering system
• Provide customer service
• Comply with applicable legal obligations
• Protect the security, rights, or operations of our business
  We may also use aggregated or non-identifying information to understand website performance, customer trends, and business activity.

Data Security

We take reasonable steps to protect customer information from unauthorized access, misuse, loss, or disclosure.
Our website uses security measures intended to protect information submitted through the ordering process. However, no website, payment system, or method of electronic storage can be guaranteed to be completely secure.

Data Retention

We may retain order information, customer communications, and transaction records for as long as needed to operate our business, provide customer service, maintain records, comply with legal obligations, and resolve disputes.

Third-Party Links

Our website may include links to third-party websites, platforms, or services. King of Prussia Flower Shop is not responsible for the privacy practices, security, or content of external websites.
We recommend reviewing the privacy policy of any third-party website you visit.

Children’s Privacy

Our website is intended for general audiences and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

Your Choices

• You may contact us to:
• Ask questions about this Privacy Policy
• Update your contact information
• Request removal from marketing emails
• Ask how your information is used
• Request assistance with a privacy-related concern
  For order-related messages, we may still need to contact you about active purchases, delivery updates, payment issues, or customer service matters.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised effective date. Continued use of our website after changes are posted means you accept the updated policy.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact King of Prussia Flower Shop directly.
King of Prussia Flower Shop
180 Town Center Rd
King of Prussia, PA 19406
Phone/Text: 610-992-0203
Website: kopflowers.com